1.
InPost is a network of automated parcel lockers, allowing you to collect and return your online purchases 24/7, 365 days a year. InPost’s innovative lockers provide the ultimate convenience in delivery convenience, no more deliveries left at your door step, no more missed deliveries, closing times and the need to line up at post offices. InPost allows you to collect your online purchases at a time and place convenient to you.
2.
Convenience. You decide when and where to pick up or send your parcel. InPost parcel lockers are accessible 24/7 and picking up your item can take as little as 7 seconds! You can also track your item from start to finish, giving you peace of mind.
3.
InPost simply offers the option to deliver to an InPost parcel locker. When you complete your order select them as your preferred delivery option and search for your nearest locker. Your item will then be tracked and delivered to the locker of your choice. You will receive a text message and e-mail with a unique access code. You can pick up your parcel 24/7! Click here to learn more.
4.
Please visit our dedicated Retail Partners page to see who we’re working with.
5.
InPost parcel lockers are located at convenience stores, grocery stores, shopping centres, gas stations and transit station locations that guarantee convenient 24/7 access and maximum security. Click to find your nearest InPost Parcel Locker.
6.
There is no minimum parcel weight, but the maximum weight is 20 kg / 44 lb per item. The maximum size is no larger than H 15” x W 15”x D 25” / H 410 x W 380 x D 640 mm.

InPost lockers can accommodate boxes that fit into either 1 of the 3 locker compartment sizes below:
  • Small: H 3” x W 15” x D 25” / H 80 x W 380 x D 640 mm
  • Medium: H 7.5” x W 15” x D 25” / H 190 x W 380 x D 640 mm
  • Largest: H 15” x W 15” x D 25” / H 410 x W 380 x D 640 mm
7.
It is forbidden to include the following items in a parcel:
  • human remains in any form
  • animals, birds or insects
  • currency (including cash or coins) or other securities negotiable without endorsement such as bearer bonds, gift certificates, etc.
  • fish, seafood or meat (fresh or frozen)
  • tobacco or alcohol, inter-provincial/state (i.e. across provincial/state boundaries)
  • firearms or weapons of any kind (including parts thereof)
  • medical/biological materials
  • drugs prohibited by law
ALSO: dangerous liquids, liquefiable substances and powders. The above listing is not all-inclusive and InPost reserves the right to refuse a parcel containing other dangerous items.
NOTE: The customer has the responsibility of ensuring that the contents of an item can be shipped under law. Canadian legislation, including but not limited to the Criminal Code, the Canada Post Corporation Act, the Tobacco Act and the Transportation of Dangerous Goods Act, can prohibit the shipping of certain items. Restricted and prohibited items also vary by country. Restrictions change from time to time. Therefore, the customer must ensure that the contents meet all current applicable requirements.
8.
Parcels are delivered to InPost locations during working days.
9.
Only one parcel can be delivered to each locker. But you can send many parcels at the same time. It’s fast and easy - you need to print labels for all your parcels and hand the parcels to our carrier. All parcels will be inserted to separate lockers.
10.
You can select your preferred InPost locker during the checkout process when selecting a shipping option in the shopping cart. Simply select an InPost Locker location from the available locations listing or map and confirm to proceed. You can also find the nearest InPost location for your needs by clicking on the following link: InPost Location Finder.
11.
You can always track your parcel using the track your parcel's journey link provided to you by InPost. All you need to do is enter the parcel number included in your text message/e-mail notification at this tracking site. You can track your parcel on our website to see exactly where it is any time in its journey.
12.
If you require any support in collecting your parcel, please contact InPost 24 hour Customer Support at 1 (844) 646-7678.
1.
When your parcel is placed into the InPost parcel locker you will immediately receive a notification by a text message and/or an e-mail. These messages will contain your parcel’s number, the InPost parcel locker address and an opening code required to collect the parcel, InPost will also include a QR code making that you can use instead of entering the opening code, making the pickup process as little as 7 seconds! To Pick Up your parcel, go to the InPost locker you have selected, with you’re the text message or e-mail notification containing your pin and QR code. If you do not wish to use the QR code, you can select “Pick Up Parcel”, enter the phone number and enter the collection code listed in your notification.
How to Pickup Parcels
2.
All items which are not prohibited by law, are not dangerous goods, and are not prohibited by InPost’s regulations. List of prohibited items is available in the Boring bits section. The item must also fulfill the weight (No minimum, maximum 20kg/44lb) and size (maximum: 38x38x64cm or 15"x15"x25") criteria.
3.
No, we will use the contact details supplied with your order to the retailer. The two systems will be integrated and all we need is your e-mail address and mobile phone number.
4.
When your parcel is placed into the InPost parcel locker you will immediately receive a notification by a text message and/or an e-mail. These messages will contain your parcel’s number, the InPost parcel locker address and a code required to collect the parcel. The code could either be a numerical or a QR code, making picking up your parcel very quick.
5.
The InPost delivery is stored for 3 days, 72 hours from the moment you receive your text message/ e-mail notification. After the second working day (48 hours) from the moment the parcel is delivered to the InPost parcel locker, you will receive a text message and an e-mail notification from InPost reminding you that you only have 24 hours left to collect your delivery. Click here to see a short video on how to pick up your parcel.
6.
After the second working day (48 hours) from the moment the parcel is delivered to the InPost parcel locker, you will receive a text message and an e-mail notification reminding you that you only have 24 hours left to collect you delivery.
7.
Parcels are stored in the InPost parcel locker locker for a period of 3 days, then the items are sent back to the Sender. The Sender covers the cost of the return.
8.
The person you entrust the parcel with will either need both the code received by text message/e-mail and your mobile number, or they can use the QR code to scan at the parcel locker. You take full responsibility for supplying the message details to a third party, who will pick up the parcel in your name.
9.
You can always track your parcel using the track your parcel's journey link located on our home page. All you need to do is enter the parcel number included in your text message/e-mail notification.
10.
Standard delivery is by the next working day after dispatch. You can track your parcel on our website to see exactly where it is any time in its journey.
1.
This service is available to companies that are both integrated with the InPost system, as well as individual clients.
2.
1. Prepare your parcels for sending
If you are a large sender integrate with us to fully automate the posting process. Contact us to check how you can do it in an easy way.
2. Print the label
Before you send, you’ll need the address, e-mail address and phone number of your recipient, so we can inform them about the delivery. Then, simply select a destination InPost parcel locker and parcel size and finally, print the personalized label for your delivery.
3. Hand your parcel to the courier
Put the labels on your parcels and hand it to the carrier. We will organize regular picke-up of your parcels by a carrier, even daily if needed.
As soon as the parcel reaches its destination parcel locker, the recipient will be notified. It’s that easy!
3.
Each prepared label has a set validity period of 48 hours. After this period placing a parcel into the InPost parcel locker is no longer possible.
4.
Funds from the account are charged when the parcel shipping label is created.
5.
This will vary dependent on the volume of parcels being sent in a month; however we aim to provide the best value and most convenient next-day service for our customers.
6.
Should the recipient not collect his/her parcel within 3 days of sending a notification, the delivery will be returned to the sender, who will be charged an amount equivalent to the cost of sending the parcel.
7.
Parcels are stored in the InPost parcel locker locker for a period of 3 days. If not picked up within this period they are sent back to the sender.
8.
There are three box sizes. The smallest size is 8cm h x 38cm w x 64cm d.[3"x15"x25"] for small parcels such as books, CDs, perfumes. Our medium size is 19cm h x 38cm w x 64cm d [7.5"x15"x25"] for small electronic devices, toys, cosmetics, clothes, and our largest size is 38cm h x 38cm w x 64cm d.for small kitchenwares such as a microwave or coffee machine. [15"x15"x25"]
1.
We provide various service with our InPost Parcel Lockers. Our basic model is that our courier will pick up the parcel and deliver it to the InPost Parcel locker your customer has selected, where he/she can pick it up 24/7.
2.
No line-ups, pick-up in 7 seconds, convenient for your customers! Our lockers can be found at outdoor locations such as supermarkets, retail stores and gas stations. This feature makes picking up easy, convenient and accessible 24/7! We aim to have 1,000 parcel lockers nationwide by the end of 2017, making us the largest network of its kind. We offer your customers the convenience they have come to expect.
3.
Do you want to conveniently ship parcels? Create an account at Parcel Manager then integrate your company with InPost’s system. You can contact our sales rep to get the ball rolling using sales@inpost24.ca
4.
Integration is the process by which you will be given the functionality to offer InPost on your web shop. It is a very simple process which involves copying and pasting a few lines of code into your webpage or it might be provided by your e-commerce platform provider, who is it you use currently? Get in touch with our team and we'll talk you through the process
5.
Integrating your website with our systems is a quick process that can be adjusted to meet your changing needs without having to do anything else.
6.
Yes. Even if you sell goods on the Internet you can use InPost parcel locker services.
7.
All you need to do is fill out this contact form or write an e-mail directly to: sales@inpost24.ca
8.
Integration is absolutely free. The cost of sending parcels will vary dependant on the volume being sent in a month and the service used; however we aim to provide the lowest cost for a next day service. The bigger the volume, the bigger the discount we can offer. Get in touch and let us know how many items you send on a monthly basis.
9.
We offer two options of sending parcels: We will pick it up or dispatch 24/7. You can choose the one that suits you best.

We will pick it up model:

1. Prepare your parcels for send
If you are sending at least 10 parcels, just register them in the Parcel Manager. If you are a big sender integrate with us to fully automate the delivery process. Contact us to check how you can do it easily.
2. Print the label
Before you send, you’ll need the address, e-mail address and phone number of your recipient, so we can inform them about the delivery. Then, simply select a destination InPost parcel locker and parcel size and finally, print the personalized label for your delivery.
3. Hand your parcel to the courier
Put the labels on your parcels and hand them to the courier. We will organize regular pick-up of your parcels by a courier, even daily if needed.

If you want to check on your parcel just click Track and to check on its current whereabouts. As soon as the parcel reaches its destination parcel locker, the recipient will be notified. It’s that easy!
10.
API or Application Programming Interface is a free compatibility bridge between the Sender and InPost. Thanks to API you can easily add the InPost parcel shipment option.
11.
Download the documentation on the website How to integrate. Then please contact us. Our IT Specialists are at your disposal, our Sales Representatives can provide all required information.
12.
Please contact sales@inpost24.ca briefly describing the situation (state the InPost parcel locker you selected, the date of the occurrence and so on).
13.
Please double-check if the entered data was correct. If this does not help please contact our Helpdesk at 1-84-GO-INPOST.
14.
No text message regarding parcel delivery to the InPost parcel locker could have resulted from supplying an incorrect cellphone number. Lack of an e-mail could have been caused by your e-mail application mistakenly treating it as spam. Should this be the case please let us know by e-mailing us at: sales@inpost24.ca briefly describing the situation (state the InPost parcel locker you selected, the date of the occurrence and so on).
15.
If the parcel was not delivered to the InPost parcel locker, you should first check its status by using the  Track your parcel journey or Parcel Manager functions. Should the status still cause you concern please let us know by e-mailing us at: sales@inpost24.ca and briefly describing the situation (state the InPost parcel locker you selected including the date of the occurrence).
16.
In case of an InPost parcel locker failure please inform us of this incident by calling our technical helpdesk, which is available 24/7 briefly describing the situation (state the InPost parcel locker you selected including the date of the occurrence).
17.
The parcel lockers are very secure. They are located in areas that are well lit, are busy with shoppers and also have security cameras record delivery and collection activity. We provide your customers with a unique ‘one-time-only’ pick-up code for each individual pick-up. The system will confirm when the pick-up has been made by the customer and send confirmation back to you.
18.
When the package arrives at the parcel locker, the customer will receive a text message and an e-mail with their access code and the location of the parcel locker. The access code can be a code or a 6 digit numerical code. A code is sent via text message (with a clickable link which shows the code) and an e-mail (as an attachment). Pickin up a parcel with a code takes only 7 seconds – simply scan the code at the collection parcel locker. Pickin up the parcel using a numerical code takes only few seconds more, just key in the code on the parcel locker screen. And of course your customer can pick up the parcel when it is convenient for them.
19.
Yes, the parcel lockers can be used for returns. The customer will be given a return label enclosed by you or generated online. They will then return the package to the parcel locker where it will be picked up and returned by our courier. Do you have a specific returns policy currently?
20.
The maximum weight is 20Kg/44lb and the maximum size is 38cm x 38 cm x 64cm [15"x15"x25"]
21.
There are three different locker sizes::
S - 8cm high x 38cm wide x 640cm deep [3"x15"x25"]
M - 19cm x 38cm x 64cm [7.5"x15"x25"]
L - 38 cm x 38cm x 64cm [15"x15"x25"]
What sizes are the majority of packages that you send out?
22.
1) Electrically powered using the equivalent to power a computer. The electricity is provided by the host site but each of the parcel lockers also has a battery as back up should it be needed.
2) Voice interaction on parcel lockers, so the machine ‘welcomes’ your customers
3) Similar technology to a mobile for communication: mobile SIM cards are used, so very reliable.
4) Each parcel locker has about 54 individual lockers to make them economically viable which means that they are approx. 3 metres wide and 2.5metres high
5) We also have a Modular version which means we can vary the number of lockers depending on the site requirements
6) Modular parcel lockers can be extended by adding modules to a maximum of 200 boxes.
7) Both models are illuminated with LED lighting strips.
8) Two security cameras are mounted at both ends of the canopy and one in the centre console which record transactions on to a hard disk.
9) The parcel lockers can be anchored if required, otherwise they are set on concrete foundation.
10) Weighs about 2.5 tons when empty.
11) The sites are on multi-year contracts so this will allow your customers to have confidence in their long term reliability.
The specifications are really quite thorough and of course they have been in operation in Poland for six years now, so we know they work very well.
How do you think your customers would like them?
1.
Place an InPost parcel locker at your premises and benefit from increased traffic to your location as customers pick up their parcels. InPost will provide regular maintenance of the locker. We are looking for various locations and offer real opportunities for different site hosts.
2.

By installing an InPost Parcel Locker 24/7 at your premises you will be able to:

  1. Attract more time-conscious customers to your bank branches resulting in more revenue and transactions. InPost parcel lockers are used on average 1500 times per month, which means 1500 more interactions with your ATM. Part of these 1500 can be cash withdrawals (customers would complete two tasks at once to save time).
  2. Increase number of interactions between customers and your bank and make them more loyal. More marketing opportunities – 1500 times more customers see your bank logo / name / ads on your ATM. Cross-selling / up-selling promotions available for InPost customers.
  3. Increase number of transactions made on your ATMs. Expansion opportunities – additional fees and transactions can support ATM expansion plans, deploying more machines in places where previously this was not economically justified.
3.

By installing an InPost Parcel Locker 24/7 at your premises you will be able to:

  1. Extend your opening hours and offer 24/7 collection. Offer your customers a Click & Collect service allowing them to pick up their purchases via InPost lockers, 24/7 including weekends and bank holidays, regardless of the shop’s opening hours. Additionally, we are planning to offer refrigerated lockers, giving you the possibility to offer fresh groceries or other items that require cooling.
  2. Generate additional revenues from your core business as a result of increased foot traffic. Our parcel lockers bring new customers to our partner stores – InPost lockers are used on average 1500 times per month, which means 1500 more people in the direct vicinity of your stores = potential customers. These new customers spend on average almost the same amounts as on usual store visits.
  3. Generate additional revenues – InPost parcel locker as an advertising space. InPost parcel lockers offer the possibility of generating additional revenues by turning the machine’s back and sides into advertising space. The impressive locker size (height: 2.22m, width: 2.98m, depth: 0.95m) [7.28'x9.77'x3.1']and its convenient location, makes it an attractive commercial space allowing for an extensive advertisement.
4.

By installing an InPost Parcel Locker 24/7 at your premises you will be able to:

  1. Commercialize unused space. Install an InPost parcel locker at your premises, making sure that it is easily accessible for the general public and benefit from shared revenue.
  2. Offer free of charge Click & Collect 24/7 for stores at your station. Provide an additional selling channel located at your station. The goods can be delivered to parcel lockers and collected by clients at their convenience around the clock, even outside of shops’ regular opening hours. According to research conducted by InPost, 37% of parcels are collected during night hours (18:00 - 08:00). Benefit from the shops’ incremental sales by adding this service.
  3. Offer own services via parcel lockers. Develop your own service with InPost parcel lockers using the automated pick-up/drop-off solution. Maximize the opportunity for your own purposes.
  4. Generate additional revenues – InPost parcel locker as an advertising space. InPost parcel lockers offer a possibility to generate additional revenues by turning the machine’s back and sides into advertising space. The impressive locker size (height: 2.22m, width: 2.98m, depth: 0.95m) [7.28'x9.77'x3.1']and its convenient location, makes it an attractive commercial space allowing for an extensive advertisement.
  5. Increase attractiveness and competitive advantage of your commercial space. More revenue at stores located at your station – InPost lockers are used on average 1500 times per month, which means 1500 more people in the direct vicinity of your stores = potential customers. Public trannsportation hubs will become more friendly and modern, with the possibility of implementing co-branding on the parcel machines.
5.

By installing an InPost Parcel Locker 24/7 at your premises you will be able to:

  1. Generate additional revenues from your core business as a result of increased footfall. Our parcel lockers bring new customers to our partner stores – InPost lockers are used on average 1500 times per month, which means 1500 more people in the direct vicinity of your stores = potential customers. According to an InPost survey, 13% of parcel locker users make extra purchases during their parcel pickup visit and 56% declare fuel tank during next APM visit. 47% of gas stations regular customers visit Gas stations deliberately to pick up a parcel.
  2. Commercialize unused space. Install an InPost parcel locker at your premises, making sure that it is easily accessible for the general public and benefit from shared revenue generated by parcel lockers.
  3. Generate additional revenues – InPost parcel locker as an advertising space. InPost parcel lockers offer a possibility to generate additional revenues by turning the machine’s back and sides into advertising space. The impressive locker size (height: 2.22m, width: 2.98m, depth: 0.95m) [7.28'x9.77'x3.1'] and its convenient location, makes it an attractive commercial space allowing for an extensive advertisement.
  4. Parcel lockers can facilitate the brand’s loyalty programs. Develop your brand’s loyalty programs with InPost parcel lockers by facilitating automated pick-up and drop-off solution for your own purposes (e.g.: distribution of loyalty awards, gadgets etc.)
6.

By installing an InPost Parcel Locker 24/7 at your premises you will be able to:

  1. Facilitate mailroom function. With InPost parcel lockers, private deliveries will no longer occupy the reception area and mix with business mail. This relieves the admin staff from unnecessary distraction caused by collecting the delivery and then searching for the recipient.
  2. Offer convenience to your employees who will no longer need to leave the office to meet with a courier and collect their delivery.
  3. Commercialize unused space. Install an InPost parcel locker at your premises, making sure that it is easily accessible for the general public and benefit from shared revenue generated by parcel lockers.
  4. Generate additional revenues. InPost parcel lockers offer a possibility to generate additional revenues by turning the machine’s back and sides into advertising space. The impressive locker size (height: 2.22m, width: 2.98m, depth: 0.95m) [7.28'x9.77'x3.1'] and its convenient location, makes it an attractive commercial space allowing for an extensive advertisement.
7.

Our locker-box sizes are as follows:
S: 8cm h x 38cm w x 64cm d [3"x15"x25"]
M: 19cm h x 38cm w x 64cm d [7.5"x15"x25"]
L: 38cm h x 38cm w x 64cm d [15"x15"x25"]

8.

InPost Parcel Lockers 24/7 can be flexibly configured to fit your space. Each locker consists of a central steering unit and single locker modules in a number you like. Single modules can be added / removed to adjust capacity.
Single locker module:
Width: 565mm/22.2"
Height: 2221mm-2300mm/87.4"-90.5"
Depth: 942mm/37.08"
Weight: ~200kg/485lbs

9.

Location surface and its preparation
InPost Parcel Locker 24/7 weighs 2.5 tonnes, which is why it is particularly important to ensure a stable surface for it - it must be hard and even. The maximum allowable difference of surface level between the highest and the lowest points cannot exceed 8cm [3 inches]; this is the range of built-in adjustable feet. After set up, the parcel locker must be properly levelled.
If the surface beneath the machine is not hard, we would use concrete slabs. For a detailed description of the process, please go to Installing a parcel terminal.

Power source
InPost Parcel Locker 24/7 requires a standard power grid connection, 230 V AC and frequency of 50 Hz. The machine requires between 100 and 1000 VA, depending on the working conditions (temperature, humidity).
In addition to the above requirements, please observe the following installation parameters:

  • protect against electrical injury by properly installing grounding and a dedicated parcel locker power switch
  • ensure surge protection
1.
Our InPost Virtual Address service is a new way for Canadians to take control over their parcel deliveries! Just set up an account and select the InPost Locker where you would like to receive your deliveries and we’ll provide you with your very own Virtual Address. From then on use your Virtual Address in place of your shipping address for deliveries and we’ll receive the parcel on your behalf and deliver it to the InPost Locker of your choice. As soon as the item arrives in the locker you will be notified via email and text message that your delivery is waiting for you with pickup available 24 hours a day 7 days a week!
2.
Updating your InPost Locker of choice is simple; just login to your profile and change your locker location to any other locker in the Virtual Address network and confirm. Just remember, we’re going to deliver the parcel to the locker that is selected in your profile, if you change the preferred locker after it’s out for delivery, it’s too late! If you make a mistake and select the wrong locker, please contact the Virtual Address Customer Support team at 1(844) 646-7678 for 24/7 assistance in resolving your concern.
3.
Yes, unlike other package forwarding companies, we offer you a physical address instead of a P.O. Box. You will be given an individual suite number at our distribution centre for your exclusive use.
4.
After registration, you can immediately begin shipping to your Virtual Address.
5.
You will have a physical address in the city of Toronto, Ontario, which will look similar to this: 

Suite “Your Suite Number Here”-55C Brown’s Line, Toronto, ON, M8W 3S2

6.
That is the address of our distribution center where we’re accepting the parcel on your behalf. This is why it’s really important that you always enter your Virtual Address suite number when entering your address.
7.
Yes, Virtual Address is capable of receiving deliveries that originate from outside of Canada so long as there are no Cash on Delivery (C.O.D.), tax or import duty charges associated with the shipment. If you have interest in receiving shipments from another country, but are unsure of the process and the possibility of being charged please send us an e-mail to discuss how we can assist you.
8.
Please contact the Virtual Address customer support team if you have any questions or concerns throughout the process. You can contact the Virtual Address Customer Support team at 1(844) 646-7678; our team will always be available 24/7 to assist you with any concerns.
9.
There is no fee to sign up for the Virtual Address service. The free registration process only takes a moment to complete, then you can instantly begin using your account after you have successfully registered.
10.
There are two convenient ways to pay for the service: you can select the Monthly Subscription fee of $9.99 for unlimited parcels or the Pay as You Go single parcel fee of $4.99. Remember, the first parcel is free!
11.
Taxes are included in the basic price for the service.
12.
All payments for services at Virtual Address are processed through our payment processor Braintree. It is at the discretion of our payment processor to request for Virtual Address to deny a payment, deactivate an account and request for the customer to provide verification documents at any time. Any additional questions should be answered by the following: Braintree Terms of Service
13.
The Virtual Address team will not accept damaged parcels. If you find there is cause for complaint once you receive your delivery please contact the Virtual Address Customer Support team at 1 (844) 646-7678 immediately for 24/7 assistance with your concern.
14.
Please contact the Virtual Address Customer Support team at 1 (844) 646-7678 to file a claim if you feel there was an issue with your delivery after you have received it. We may require your help and you could be asked to fill out a Claim Form for submission along with providing photos of the damage. Depending on the situation; we may assist you in initiating a claim with the retailer, carrier or courier as necessary. Virtual Address Claims require a thorough investigation and may take several weeks to process. Claims with third parties like retailers, courier companies or carriers may take longer based on their internal claims investigation and resolution processes. You must contact the Virtual Address team with details about your claim within 48 hours of receiving your package.
15.
In addition to being subject to local and international laws, filing a false claim may also result in the permanent deactivation of a Virtual Address account.
16.
You will be refunded the value of your purchase up to the claims maximum, but not the cost of shipping.
17.
Please review the Virtual Address Terms and Conditions for a complete list of prohibited or restricted materials. You can find the terms and conditions here: Virtual Address Terms & Conditions.
18.
If a Prohibited Item arrives in our warehouse, the item will not be accepted by the Virtual Address team.
19.
Virtual Address provides three possible box sizes for deliveries. The smallest size is 8cm h x 38cm w x 64cm [3"x15"x25"] for small parcels such as books, CDs, perfumes. Our medium size is 19cm h x 38cm w x 64cm [7.5"x15"x25"] for small electronic devices, toys, cosmetics, clothes, and our largest size is 38cm h x 38cm w x 64cm for small kitchen-ware such as a microwave or coffee machine. [15"x15"x25"] If you plan on shipping larger-than-normal merchandise, please contact our Virtual Address Customer Support team at 1(844) 646-7678 for 24/7 assistance prior to your purchase.
20.
If you receive a shipment of this nature, the Virtual Address team will refuse delivery and acceptance of the item.
21.
The Virtual Address team has no direct affiliation with the merchant and we simply receive the parcel on your behalf. Any concerns that result from your relationship with the merchant based on your delivery must be addressed directly to them.
22.
Since the Virtual Address team has no direct affiliation with the merchant, we can’t accept returns on their behalf. To return a parcel, check out the return policy of the merchant and work with them directly.
23.
Please notify the Virtual Address Customer Support team at 1(844) 646-7678 the moment you have noticed so the issue may be resolved.
24.
The Virtual Address team will hold the item for 90 days in an effort to provide our clients the best possible opportunity to contact us and resolve the issue. Items that are remaining after this period will be destroyed.
25.
Our customer support team are here to help you, 24/7. They can be reached at 1(844) 646-7678, or please visit our Get in Touch page to find your most convenient method of reaching us.
26.
If you received an email from Virtual Address you have entered your email address on our website and given us consent to email you regarding special offers we have available. If you no longer wish to receive promotional emails please unsubscribe by selecting the “unsubscribe” link on the email you received.
27.
Although you have unsubscribed from receiving promotional emails you will still receive emails regarding your account or pending deliveries. To have an account with Virtual Address we do require a valid email address on file. If you would like to deactivate your account please login to your profile and select the Deactivate Account option from the menu.
1.
Our Locker to Locker service is a new shipping method for Canadians to send parcels. Instead of overpriced courier services, you can send a parcel from one InPost Parcel Locker to another. Just select the origin and destination InPost Parcel Locker, print the label, and drop off the parcel at the origin locker. InPost will then deliver the parcel to the other locker. As soon as the item arrives in your selected delivery locker your recipient will be notified via email and SMS that their delivery is waiting for them with pickup available 24/7! (Hint: we also allow you to “ship” your parcel to the same Locker compartment that you dropped it. Great for holding something securely at a convenient location to be picked up later.)
2.
Please contact the InPost Parcel Locker to Locker Customer Support Team if you have any questions or concerns throughout the process. Our toll free phone number is 1(844) 646-7678 and our team will always be available 24/7 to assist you with any concerns.
3.
Simply print the label and attach it to your box and your parcel is ready for shipping.
4.
No, you do not need an InPost box to send your parcel. Simply use your best judgement in packing the item to ensure it will safely arrive at the destination locker for pickup.
5.
  • Make sure the box, bag, or envelope will fit in an InPost compartment and that the contents are safely packed to prevent damage.
  • Make sure you put the label on your parcel!!!
  • Make sure you do not pack any prohibited items in your parcel.
  • Contents must be secured and held firmly in place, it’s a good idea to use cushioning materials to surround the item to prevent movement.
  • Two boxes or more cannot be strapped or taped together.
  • Use packaging that is the right size and strength for your goods.
  • Firmly seal all seams to ensure the parcel stays closed.
  • InPost will do everything we can to deliver your parcel safely, but you are responsible for properly packing your parcel.
6.
Inserting a parcel is easy. Select your preferred language on the machine and simply scan the barcode on the label and the door will automatically open. Once you have safely placed your item simply close the door and it will be ready for delivery.
7.
You will receive an SMS and an email with the secure information on how to obtain your parcel. Once you arrive at the locker simply select your language and scan the QR code or enter the access codes that you will receive in your message to open the locker and retrieve your parcel.
8.
After you’ve closed the compartment, you can always re-open the compartment by pressing “Open Again” on the InPost Locker. If you have already pressed the “Next” button, please contact the InPost Locker to Locker Customer Support Team immediately at 1(844) 646-7678, so they can help you resolve this issue.
9.
If a parcel is not picked up by the customer within 3 days at the destination InPost Parcel Locker, we will return the parcel back to the InPost distribution centre closest to the origin locker. The sender will have 12 days to pick up the parcel from the distribution centre free of charge. If the sender does not pick up the parcel after 12 days, we will store the parcel in our warehouse for 90 days, if collected within the 90 days, the sender may be subject to a processing fee. If no one collects the parcel within 90 days, InPost will destroy the parcel.
10.
No, in order to effectively safeguard, track and trace your parcel delivery it must be labelled and be placed as a single item within an InPost Parcel Locker compartment. If you place more than one item in the locker, even if it is going to the same recipient locker – the un-scanned/labelled item(s) will not be delivered and will be held at the local depot for 90 days; beyond 90 days the locker to locker team may be required to dispose of the item. If you feel this might be the situation with your parcel(s); simply contact the Locker to Locker Customer Support team at 1(844) 646-7678 for assistance. What happens if the machine is full or not working and I would like to deposit a parcel? Simply drop the parcel off at the next closest InPost Parcel Locker. Please click the following link: Locker Locator to find the next closest locker.
11.
There is no fee to sign up for the InPost Locker to Locker service!
12.
There are two convenient ways to pay for the service: the Pay as You Go single parcel fee of $4.99, or when using the locker as a temporary storage point the fee will be $2.49
13.
No, taxes are charged separately and will be added to the total cost for the service.
14.
All payments for services at Locker to Locker are processed through our payment processor Braintree. It is at the discretion of our payment processor to request for Locker to Locker to deny a payment, deactivate an account and request for the customer to provide verification documents at any time. Any additional questions should be answered by the following: Braintree Terms of Service
15.
In the case of loss or damage to all or part of a shipment, InPost will refund the shipping charges for the affected package by the same method as you used in paying for our services where possible. Please see our Terms and Conditions for a full description of our Refunds, Returns, and Claims policy.
16.
Please review our Terms and Conditions for a complete list of prohibited or restricted materials.
17.
If a Prohibited Item is identified by the InPost team, InPost reserves the right to seize the parcel and either hand it over to the proper authorities or destroy it immediately. Both the sender and receiver of Prohibited Items may be subject to prosecution.
18.
Locker to Locker provides three possible box sizes for deliveries. The smallest size is 8cm high x 38cm wide x 64cm deep [3"x15"x25"] for small parcels such as books, CDs, perfumes. Our medium size is 19cm high x 38cm wide x 64cm deep [7.5"x15"x25"] for small electronic devices, toys, cosmetics, clothes, and our largest size is 38cm high x 38cm wide x 64cm deep for small kitchen-ware such as a microwave or coffee machine. [15"x15"x25"]
19.
Our Customer Support Team is here to help you 24/7. We can be reached at 1(844) 646-7678, or please visit our Get in Touch page to find your most convenient method of reaching us.
20.
If you received an email from InPost’s Locker to Locker Team you have either decided to send a parcel or someone is sending a parcel to you! If you did not initiate a Locker to Locker shipment or you do not know who is sending you a parcel, please contact the InPost Locker to Locker Customer Support Team immediately at 1(844) 646-7678, so they can help you resolve this issue.
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